Elevate Health & Performance operates only with scheduled appointments. You can cancel an appointment with MORE than a 24-hour notice with no charge. However, if a session is canceled with LESS than 24 hours before the scheduled time, we will deduct a session from your pre-purchased package or charge you for that session. We all have sudden changes. Therefore, we do not charge for a client’s first cancellation with less than a 24-hour notice.
However, if elevate cancels a session with MORE than a 24-hour notice, we will try to reschedule within 7 days to ensure continuity in the client’s fitness and health program.